If this is the case then our customer service team will simply ask you to email them a clear image of the fault so that they can then forward that on for you. In incredibly unlikely circumstances, we may ask you for an image as proof of a fault to then send on to our suppliers so that an investigation can be raised as to why the fault occurred. If you receive a faulty or damaged item then please contact our customer service team immediately so that we can get this sorted for you, explaining the fault of the item so that we can help you in the best way possible. If your delivery is not correct you have 3 working days from the day of delivery to report this to us for investigation.
Any claim for loss or damage in transit will be subject to our claims procedure and thoroughly investigated by ourselves, Royal Mail, Parcel Force, DPD & DHL. Whilst every effort is made to ensure that your item arrives in a timely and un-damaged manner by using reputable carriers, things can go wrong. If the item is delivered by courier, then the tracking details will be available and it can be resolved from there.
As most items will be hand delivered by Rivington Equestrian, this should eliminate any item getting damaged or lost.If you still wish to change your order after this then you would need to go through our returns and exchange procedure. If the change is made any later than the first 24 hours, we will not be able to rectify the change and you will still be charged for the original worth of the order. Regardless of the reasons, we will always accept the change, as long as the change is made in the first 24 hours after placing your order. We understand that from time to time orders may need to be cancelled or quantities of certain items may need to be lowered for multiple reasons.
If you’re looking to return or exchange your order for whatever reason, we're here to help!